Shipping policy

SHIPPING POLICY

Thank you for shopping with Sofia & Sol Boutique. We appreciate every order and do our best to get your purchase to you as quickly as possible.

Order Processing
Orders are generally processed and shipped within 1–5 business days. Orders placed on weekends or holidays will begin processing the next business day. Processing time is separate from carrier transit and delivery times. Pre-order items may take up to 10-15 business  days if item sells out. 

Graphic Tees
Graphic tees may require 5–10 business days to process before shipment due to production and order volume. Some graphic tees are made specifically for your order, so please allow additional time.

Orders With Multiple Items
If your order contains both in-stock and made-to-order items, your order may ship together once all items are ready. In some cases, items may ship separately.

Delivery Times
Once your order has shipped, delivery times are determined by the carrier and may vary based on destination, weather, holidays, or other circumstances outside our control. Estimated delivery dates are not guaranteed.

Shipping Address
Please review your shipping address carefully before submitting your order. You are responsible for providing a complete and accurate address. If a package is returned due to an incorrect or undeliverable address, additional shipping charges may apply before it is resent.

Lost, Stolen, or Missing Packages
Once a package is marked as delivered, Sofia & Sol Boutique is not responsible for packages that are lost or stolen after delivery. If tracking shows delivery but you cannot locate your package, please check with household members, neighbors, or your local carrier.

If your package appears lost while still in transit, contact us at sofiasolboutique@outlook.com and we will help review the situation and determine next steps.

Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If something is damaged, defective, or incorrect, contact us within 30 days of delivery at sofiasolboutique@outlook.com with your order number and photos of the issue. Please do not send anything back before contacting us first. For full details on how these cases are handled, please review our Refund & Return Policy.

Questions?
sofiasolboutique@outlook.com

Thank you for supporting Sofia & Sol Boutique.